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FAQ's - Frequently asked questions



Why buy from us

  • » 100% Safe and secure with a 60 Day buyer protection policy
  • » Payments are processed via PayPal 256 Bit SSL secured servers.
  • » Fast shipping of products from our depots in India.
  • » Fast customer response & service. Contact Us at anytime!

Are there any additional shipping, postage, packaging or handling charges?

  • » All orders are eligible for Free Shipping. The price displayed is the final product price.

Do you ship worldwide?

  • » Yes, we ship products worldwide to all countries via International Airmail. A tracking number is sent for all shipments.

Can I phone or fax my order?

  • » Sorry, we can accept orders via our website only. You need not have a PayPal account to make payments via Credit Card. Simply use the Guest Checkout option on the PayPal payment page.

What is your buyer protection or return policy?


Are there any customs duty, VAT or other hidden charges?

  • » We are not responsible for any charges charged by your local post office or government.
  • » You are responsible for all of these charges that may be levied by your country or post office.
  • » As we are based in India, we have no control over this. Each country has their own charges.
  • » Most countries do not charge anything for personal imports. Visit our Terms & Conditions page for more information.

What payment methods do you accept?

  • » All payment methods supported by PayPal in your country are accepted by us. Credit card, debit card and bank transfer payments are also processed by the PayPal payment gateway.

Do you do PO Box / APO / FPO military address shipping?

  • » Yes, our shipping is worldwide. Delivery time for such addresses is always longer.

Where do you ship from & what is the delivery time?

  • » Everthing is shipped from our warehouse in India.
  • » As packages are shipped by International Airmail, they are processed by post offices.
  • » Post offices are government owned & are slow in their operations. Customs delays also happen.
  • » Delivery time thus varies between 10-25 days for most of the countries we ship too.
  • » We have seen packages being delivered in under 2 weeks and also take upto 1 month for delivery.
  • » Visit our Shipping Information page for more information.

How would I receive my order?

  • » All packages are delivered by your local post office in your country only.

What if I miss a delivery or am not at home?

  • » Please make sure someone is there to receive your order. A signature is required to accept delivery.
  • » If you miss delivery, a note is left behind by your post office. Please contact your local post office immediately.
  • » Redelivery is always possible once you contact your local post office.

How can I track my order?

  • » For most countries tracking is available on the post office website of your country.
  • » Tracking generally starts once the package enters your country and is being processed by customs.
  • » A tracking number is sent in your shipment confirmation email.
  • » Visit our Tracking Information page for more information.

Will I be sent fresh products?

  • » Yes, we try our level best to send you products from the latest batch.

Is there discreet packaging available?

  • » Yes, all orders are packaged and shipped in a discreet manner.

How can we contact you?

  • » For easy access to most of our website, please visit the Help Center. Alternatively, visit the Contact Us page to reach us at anytime.

How do I trust you and know that your website is honest in its transactions?

Complete information for all areas of our website is detailed in the About Us, Terms & Conditions, Shipping Information, Payment Information and Privacy Policy pages.

If you still have any further questions, please Contact Us at anytime.